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TERMS & CONDITION
01. Introduction
At trackngo, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect information obtained through our website and services related to ocean freight and logistics.
02. Services Overview
Tarckgo provides international ocean freight services, including Full Container Load (FCL), Less than Container Load (LCL), breakbulk cargo, and related shipping and logistics solutions.
03. Use of Website
- You agree to use the website only for lawful purposes.
- You may not attempt to interfere with the site's functionality or compromise its security.
- We reserve the right to suspend or block access to users who violate these terms.
04. Quotes & Bookings
- Quotes provided are estimates and are subject to change based on real-time conditions such as fuel surcharges, port congestion, or customs
- Bookings are confirmed only upon receipt of written confirmation and agreed payment terms.
- Clients are responsible for providing accurate shipment details.
05. Shipping Terms
- All freight is handled according to Incoterms® (latest edition).
- Risk and responsibility transfer as per the agreed shipping terms.
- Any delays due to customs, port strikes, weather conditions, or force majeure events are not the responsibility of TrackGo.
06. Payment Terms
- Invoices are due as per the agreed terms (typically net 15 or net 30 days).
- Late payments may incur penalties or result in service suspension.
- All payments must be made in the agreed currency and method.
07. Cargo Insurance
- Insurance is not included unless explicitly requested and confirmed in writing.
- We recommend all cargo be insured, especially for high-value or sensitive shipments.
- Marine Insurance Coordination services are available as an add-on.
08. Liability Limitations
- Our liability is limited to the terms outlined in the applicable Bill of Lading and international conventions (e.g., Hague-Visby Rules).
- We are not liable for indirect, incidental, or consequential damages unless caused by proven negligence or willful misconduct.
09. Intellectual Property
- All website content, logos, and branding elements are owned by Trackngo
- You may not copy, reproduce, or reuse our content without prior written permission.
10. Privacy Policy
Use of our site and services is also governed by our Privacy Policy, which outlines how we collect, store, and use your data.